This post-mortem analysis examines an incident that occurred during the integration between a Single Sign-On (SSO) system and Zivver on 20/06/2023, resulting in disruptions and challenges. The incident was primarily caused by the unavailability of the metadata URL and the lack of a server response, which had significant impacts on user access and platform performance.
Root Cause:
Impact:
The incident had several notable impacts on the integration and its users:
Solution:
Dear customer,
We have found and resolved the root-cause and after close monitoring for an hour we are confident the issue is mitigated.
A post-mortem will be shared later this week.
Thank you for your patience,
Zivver Support
Dear customer,
We have found and mitigated the root-cause of the issue. Your users should be able to log into Zivver once more.
If you are still experiencing issues, please contact support@zivver.com.
A Post Mortem will be shared later this week.
Thank you for your patience.
Dear customer,
Our apologies, the sending of the previous update was delayed.
Current status: Path to solution is clear and we are working on mitigating the cause of the issue.
Dear Customer,
We have identified the cause of the service degradation, we are working on the mitigation and will implement as soon as possible.
Next update in 30 minutes.
Dear customer,
At the moment we are experiencing an issue with our back-end which might cause you to be unable to log-in to Zivver. We are working on identifying and mitigating the underlying issue.
Next update at 10:00 CEST