Mail Submission unavailable

Resolved Feb 16, 2023 4:12 PM CET

Closing issue after monitoring 24 hours

Monitoring Feb 15, 2023 3:05 PM CET

Mitigation has been successful, the queue of messages has emptied and new messages are being sent successfully.

If you are still having issues with Mail-Submission or PAMS, please contact support@zivver.com.

This will be the last update before closing this issue End of Day.

Problem Identified Feb 15, 2023 2:44 PM CET

We have found the cause of the issue and are working on mitigation. No messages are lost, they are queued at the moment. These will be sent again within the coming hours.

We expect full functionality before End of Day.

Next update at 15:45.

Investigating Feb 15, 2023 1:56 PM CET

At the moment some customers are experiencing problems with sending emails through Mail-Submission or PAMS.

We are investigating the incident and will send an update here at 14:30