Backend API
Zivver email services degraded
After monitoring for 4 days and not seeing any abnormalities, changing status to resolved.
A Root Cause Analysis will be provided this week as soon as possible.
As of 16:40 we stopped throttling logins and received no more info from customers not able to log in.
We have increased capacity on our servers and completed multiple mitigating actions to ensure functionality from multiple angles.
As of now we are monitoring our service very closely but will not call solved until we are sure.
A root-cause-analysis and Post-Mortem will be provided as soon as we are sure we have fixed the issue permanently.
Status remains unchanged.
If users are unable to log in, please try again a few minutes later. Repeated attempts are verified to work in most cases.
Next update in approximately 2 hours
Users may still experience delays or slow response times.
We are seeing a significant increase in users able to log in. If users are unable to log in, please try again a few minutes later. Repeated attempts are verified to work in most cases.
Increase in capacity is ongoing.
Next update in approximately 2 hours
Some users may have experienced a recent log-out of our service, this was due to quick capacity ramp-up.
At the moment we are throttling logins to the platform to ensure users whom are logged in can work as expected.
Increasing of capacity is ongoing.
Next update in aprox. 60 minutes.
Status unchanged.
Users may still experience delays or slow response times. If you are having trouble logging in, please try again in a few minutes. We see many users being able to use our service again.
Next update in aprox. 60 minutes
Users may still experience delays or slow response times.
If you are having trouble logging in, please try again in a few minutes. We see many users being able to use our service again.
Next update in 30 minutes
Users may still experience delays or slow response times due to simultaneous load. This will cause some users to be unable to log in.
Impact is decreasing.
Next update in 30 minutes
Users may still experience delays or slow response due to high simultaneous load. Impact is decreasing.
Next update in 30 minutes.
Underlying issue is solved.
Due to high loads of customers logging in simultaneously, users may experience delays or slow response. We expect this will be resolved soon.
Next update in 15 minutes.
Status remains unchanged, mitigation is still in progress.
Next update in 15 minutes.
We have identified the problem and have started on reparative measures. Estimated to take 15-20 minutes.
Next update in 15 minutes.
At the moment we are experiencing issues with our back-end causing some users te be unable to log into app.zivver.com and other Zivver services.
We are working on a solution, next update in 15 minutes.